How to troubleshoot media

How to troubleshoot media

Top reasons why Vimeo Videos are Not Working on Chrome And Firefox:

Browser cache that has not been cleared and browser that is old and outdated.

If your browser is not updated and you have an older browser you could face problems watching Vimeo videos.

  •  Vimeo needs browsers that can decode videos in a player that has HTML5 functionality.
  •  Minimum requirements in browsers to play Vimeo videos as of today are:
  • Chrome 30 + (Auto updates itself)
  • Firefox 27 + (has automatic updates)
  • Internet Explorer 11 and above
  • Microsoft Edge
  • Safari 9 +

Internet-related causes

Vimeo videos can be viewed in various qualities ranging from 360p to 8K. Internet speed can vary depending on a lot of factors such as time of the day, WiFi performance, other users on the same connection, and strength of the signal but here is a list of minimum speeds required for each kind of playback quality. If Vimeo is down, it may be related to an internet issue.

Device-related causes

Compatibility with older systems and devices is always an issue for any kind of software and Vimeo is no different here. For example, Microsoft has officially ended support for Windows XP and Windows Vista.

Your mobile or tablet has to have Android (Marshmallow) version 6.0 + and iOS version 12.4 and above.

Blackberry and Windows users might still be able to view Vimeo videos on devices that support HTML5 but there are no guarantees.

  • Vimeo macOS app needs to be 10.12 (Sierra) or higher.
  • Vimeo TV app is supported on the following devices:
  • Apple TV
  • Android TV version 5.0+
  • Amazon fire devices
  • Samsung TVs
  • Chromecast

Solutions for Vimeo Videos Not Playing Problems on Chrome

If you have ascertained that your Chrome version is up-to-date and yet you see that Vimeo videos are not playing on Chrome, chances are that you might be getting one of the following errors.

  • A video will not load
  • A video shows up blank
  • A gray box is displayed instead of a video
  • Chrome freezes or crashes while loading the video

Solution 1: Check your Internet connection

While this might seem obvious, many people do not take this step. Check if other web pages are loading on another tab of your browser. If they are not, it could be a connectivity issue.

  • Restart your router. This will reset the network and take care of the error.
  • You can also try to clear your DNS cache if you're using a Windows system.

Here is how you do it:

1. Open a run window by pressing Win + R.

2. Type cmd in the box that opens up and presses Ctrl + Shift + Enter to open the Command Prompt window

3. Type the following command to flush your DNS cache: ipconfig /flushdns

4. On successful flushing, the following message will be displayed as shown

Solution 2: Clear Chrome cache data

The cache refers to data stored on a device by different websites. This data that is stored locally on your system helps a website to load data from the site faster the next time you visit it. Sometimes this cached data gets mismatched and this can cause problems like the one you are facing of the video not playing. This is when you'll need to clear all the data like cookies, files, and cached images.

To clear cache data in Chrome, you need to press Ctrl + Shift + Delete in a new tab. This will open the Clear browsing data box. Select 'All time' from the Time range drop-down menu. Select Clear data.

Solution 3: Switch off hardware acceleration

When hardware acceleration is enabled on Chrome in a computer, it leads to a more efficient function of the software. However, sometimes in the process the resources that are used end up causing compatibility issues. This leads to a 'video not playing in Chrome' error.

Here is what you need to do to turn off hardware acceleration.

1. Open Google Chrome

2. Click the triple dots menu on the right topmost corner

3. Select Settings

4. Select Advanced

5. Find Hardware Acceleration under system subsection

6. Move the button towards 'off' next to 'Use hardware acceleration when available

7. Restart Google Chrome&play your video

In some systems, turning off hardware acceleration might lead to an increase in system resources but that is normal and to be expected. Don't worry about it until and unless it is really affecting your system speed and making it noticeably slow.

Solutions for The Vimeo Videos Not Playing Problems on Firefox

If you are facing problems with Vimeo on Firefox here is what you can do:

Solution 1: Clear browser cookies, internet cache & history files

  • Launch the Firefox Browser
  • Click on the three horizontal dots on the top right corner
  • Choose Options>Privacy & Security from the options on the left panel
  • Under Cookies and Site Data, click on Clear Data on the right.
  • Click on the three horizontal dots on the top right corner
  • Beneath the Clear Data window, ensure that Cookies and Site Data and Cached Web Content are both check marked
  • Select the Clear button and a prompt will ask you to confirm if you really want to clear the cache as it might sign you out of many sites. Accept Yesand click on Clear Now.
  • Restart Firefox and you should be able to play Vimeo videos

Solution 2: An advanced solution

  • Open Firefox and type about: config in the address bar. Click Enter to open the config page.
  • A warning message saying that This might void your warranty will pop up. Nevertheless, click on 'I accept the risk'
  • In the next step find autoplay. enabled. Its Boolean value needs to be set to True. If it is not set to True, click on it and change the value to True.
  • Now right click on the preference (media.autoplay.enabled) and select New>Boolean. There will be a New Boolean Value pop-up.
  • In the pop-up space, enter autoplay.enabled.nppl3260.dll and click OK.
  • Select False as the value in the pop-up that shows up after this and click OK.
  • Restart Firefox and your videos should be playing fine now.

Solution 3: Reduce simultaneous streaming

Certain Video on Demand Titles can be viewed on one device at once only. Limits are also in place for how many titles can be streamed simultaneously on different devices. If you see the following message 'Device limit: You've reached the maximum number of authorized devices'.

It means that there are more devices open than the permissible limit.

You need to reduce the number of concurrent streams having from your account. You will need to log out from one or more of your other devices to see your video streaming.

How to Repair Corrupted Vimeo Videos

Wondershare Repairit software is a tried and tested video repair tool that is an industry favorite for restoring damaged and corrupted video files. If you have downloaded or saved some videos from Vimeo and these videos happen to be corrupted, you can use this software to repair your videos.

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